Case Study The Challenge Recently, a global electronic commerce and cloud computing company had service issues on leased dark fiber. This fiber interconnects their global data centers, transporting all network services and applications for their customers. The company experienced several network outages due to fiber breaks, outages that affected many of their customers who could not access the website or their applications. The company asked their dark fiber vendor to dispatch a technician with a portable instrument to troubleshoot the network. However, it often took hours and even days to get a technician out in the field. Service troubleshooting and restoration was so poor in some areas that the company decided to find their own fiber monitoring solution to quickly pinpoint issu

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