China Merchants Bank reduces problem query cycle times by 98 percent
China Merchants Bank reduces problem query cycle times by 98 percent
4 PagesIBM Systems Case Study Banking China Merchants Bank reduces problem query cycle times by 98 percent Bank proactively manages operational failures with IBM IT operations analytics software Overview The need Because of competition and changes to online and mobile requirements for banks, Zhang Xiang, executive of open platforms for China Merchants Bank, needed to increase new product development and enhance operations and maintenance agility. The bank deployed IBM Operations Analytics Log Analysis software to accelerate collection, analysis and calculation of key performance indicators (KPIs) relating to a massive volume of activity logs. The solution The benefit The IBM solution speeds troubleshooting with early warning capabilities and facilitates a 98 percent decrease in p
