Nearly 1 in 5 Patients Didn’t Show for Their Appointments One of the largest pediatric hospitals in the United States was using appointment reminders but still facing an 18%-20% no-show rate. Their existing appointment reminder system was pushing messages to patients but lacked the ability for patients to confirm, cancel, or reschedule. Clinic staff, providers, and management were all frustrated—they had no ability to predict the daily patient flow and it was costing them efficiency and revenue. Their Outpatient Access Manager took lead of finding a new solution. She told us, “without the ability to respond to reminders, patients had to dial-in to our call center to cancel or reschedule an appointment—if they got frustrated by the phone tree or put on hold, they often gave up and b

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