An Ontario child and family services agency struggled with software adoption during the pandemic as 400 staff members shifted to remote work without proper training. Partnering with Softchoice, the agency implemented Adoption and Change Management Services to train users on Microsoft 365, OneNote, Citrix, and Adobe. The program reduced support tickets, improved efficiency, and fostered confidence among employees. Softchoice’s remote training and support empowered staff to embrace new technology, enhance productivity, and better serve their community with a modern, adaptable digital environment.

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