Case Study Nuance Dragon Desktop Solutions Dragon speech recognition Delaware Division of Family Services boosts caseworker productivity with Dragon ® The Division of Family Services (DFS), part of Delaware’s Department of Services for Children, Youth, and Their Families (DSCYF), is dedicated to promoting the protection, safety, and permanency of the state’s youth. The agency is mandated by law to investigate allegations of child abuse and neglect, and where appropriate, oversee foster care placements and/or provide supportive services that empower families to better protect and nurture their children. Challenge Delaware DFS needed a way to help caseworkers speed documentation turnaround so they could spend more time in the field helping children and families and less tim

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