Check Into Cash Boosts Its Collection Team’s Performance with CXone About Check Into Cash — Collections Dept. Check Into Cash is a one-stop money shop for consumers who need short-term credit solutions, including payday loans, walk-in bill pay and title loans. The company is a pioneer in the direct lending industry with 800+ stores nationwide. Check Into Cash makes nearly 30,000 outbound dials each day, with 180 agents at its Tennessee headquarters and another 12 agents at a South Dakota office. The Challenge While the company’s main contact center had been using NICE inContact CXone for approximately five years with great success, the retail collections team was still on the legacy Genesys PBX dialer that the rest of the company had abandoned once CXone came on board. “We w

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