Case Study on Charge and Demographic Entries The Customer Our customer is a leading Ambulance Billing organization situated in Georgia, USA. The Challenge This customer wanted us to manage their charge and demographic entries. This organization thought it is best to outsource because of the following problems: They faced a cash ?ow problem because of the delay in submitting their claims Employee turnover was another problem that they faced At Flatworld Solutions, our team had to work on a new software called 'SweetSoft' to carry out the customer's operations. The team at Flatworld was cross-trained over the phone on how to use this practice management software and on the customer's specialty, Ambulance Billing, which is extremely complex. Flatworld Solutions is the only billing company in

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