East and North Hertfordshire NHS Trust undertook a flexible working project in an effort to empower frontline staff to take ownership of e-rostering, as the trust believed this would lead to more effective workforce deployment, improved staff work-life balance, and increased productivity. The trust decided to make several changes to its rostering processes during the project, which included: • Enabling and encouraging staff to access rosters online via EmployeeOnline • Opening rosters to allow 100% of contracted hours to be requested (often referred to as self-rostering) • Running educational workshops on how to make the most out of requests – not just requesting days off, but more positively requesting shifts they can work Promoting shared governance and self-ownership of r

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