Changing a an obsolete digital- channel (both desktop and mobile) platform to a world-class solution Challenge The client, the leading bank in a South American country, was suffering from considerable problems derived from its current digital-channel platform, which was obsolete and had limitations in terms of reliability, user experience, flexibility and functionality. The client was undergoing a considerable cost-cutting effort related to the economic downturn in the region, and therefore the platform change had to be based on a strong business case in this general cost-cutting effort. Approach In this context, we helped the client in two ways: we first helped it determine its priorities in terms of architecture and functionalities to be substituted by the architecture, and to define the

Join for free to read