CASE STUDY Banking KEY BENEFITS DELIVERED • Transition to a single, integrated collections platform • Collector productivity improved by 20- 25% • Credit card charge off rates relative to the industry improved about 30 base points. ABOUT CGI Founded in 1976, CGI is one of the world’s largest IT and business consulting services firms. We help clients achieve their goals, including becoming customer-centric digital organizations, through high-end IT and business consulting, systems integration and outsourcing services combined with a unique client proximity model and global center of excellence network. cgi.com © 2019 CGI INC. CGI helps Navy Federal Credit Union maximize the effectiveness of collections treatments and resource utilization avy Federal Credit

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