Ceridian Corporation Uses Speech Analytics to Improve First Call Resolution SUCCESS STORY Ceridian, a leading global business services company, used Genesys Speech Analytics to improve processes and systems, and ultimately increase first call resolution. AT A GLANCE Ceridian Corporation www.ceridian.com Industry: Business ServicesSUCCESS STORY Ceridian Corporation / page 2 Ceridian is a leading global business services company that he

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