CALL CENTER DEVELOPMENT SERVICES CENTCOM AT WORK: Client Success Story CASE STUDY “Our dialer stopped working, and there was no technical support.” CCDS AND CENTCOM SAVE CALL CENTER FROM EXTENDED DOWNTIME. David Brizard has no time to waste. Brizard manages a growing call center in Montreal.He loves the fast pace of the industry.In 2003,after a dozen years in the business, he made the move to become a call center operator, to run things for

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