Catalysing Change On The Bakerloo Line ? The 7 Habits at Work Underground in London CENTER for ADVANCED RESEARCH Discovering and Documenting Greatness © FranklinCovey. Center for Advanced Research. All rights reserved. CFR October 2011 Modernising London’s Transport System In memorably graphic language, a leader of London’s massive under- ground subway system described the current attempt to modernise the lines as similar to “doing open heart surgery whilst the patient is playing tennis.” Imagine trying to refurbish stations, replace old trains with new ones, build new control centres, install and maintain 400 escalators, and upgrade signals and 249 miles of track whilst four million people a day are travelling on the

Join for free to read