Cataloger Reduces Costs by 43% with Verascape Self-Service
Cataloger Reduces Costs by 43% with Verascape Self-Service
1 Pagesverascape.com 847.919.8150 © 2018 Verascape, Inc. All rights reserved. Case Study The Solution Verascape implemented a proven and easy-to-use cloud-based IVR application for Order Status calls. The client simply added “To check the status of an order” option to their main menu. To eliminate telephony costs between Verascape and the client, a VPN tunnel for SIP Trunk traffic was established from the client location to each of the Verascape Network Operating Centers (Chicago and Denver). SIP Refer with CTI was used to transfer any traffic back to an agent as necessary, reducing port usage on the Customer’s switch. Verascape integrated with the Order Tracking capabilities available via their website. Verascape utilized ANI or Order Number to identify the caller. Once the caller wa
