verascape.com 847.919.8150 © 2018 Verascape, Inc. All rights reserved. Case Study The Solution Verascape developed and implemented a series of intelligent, easy- to-use, and brand specific self-service IVR payments applications that are supported by an integrated automation engine, including a single knowledge base for all brands. The telephone number on all customer statements were changed to a self-service toll-free number provided by Verascape. To eliminate telephony costs between Verascape and the client, a VPN tunnel for SIP Trunk traffic was established from the client location to each of the Verascape Network Operating Centers (Chicago and Denver). The calls that originated from the Customer’s switch was used to traverse this path to Verascape. SIP Refer was used to trans

Join for free to read