processmaker.com sales@processmaker.com Case Study: Telefonica Telefónica CAM, the largest mobile telecommunications market leader in Panama and Nicaragua, improves its customer experience by increasing operational efficiency and accountability using ProcessMaker. Industry: Telecommunications Region: Central America The Results • 100+ processes are now processed in real-time, automatically • Creation and implementation of dashboards and audit logs • 187,000 legal documents processed to date • Mobile activation service executed nearly 120,000 times • New Accounts are now opened in 1 day or less • Cloud, Internet, and landline activation services executed over 60,000 times • Cost and ROI calculated automatically The Problem Before ProcessMaker, Telefónica CAM re-entered da

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