The case study details how Sourcepass improved IT onboarding for Performance Improvement Partners (PIP), a consulting firm serving the private equity industry. After acquiring PIP through a vendor transition, Sourcepass addressed issues such as poor communication, slow task completion, and reactive support. By implementing a proactive strategy, enhanced documentation, and additional cybersecurity tools, Sourcepass improved efficiency and responsiveness. They also introduced Quest, a client platform that streamlined IT requests and communication. This transformation delivered a seamless, user-focused IT experience, positioning PIP for continued success and growth.

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