Overview Grupo Financiero Banorte calls itself “The Strong Bank of Mexico” for a good reason. After years of mergers and acquisitions, the 100-year-old company holds fifth place among Mexico’s financial institutions in total assets. It has 10,000 employees, nearly 1,200 branches, and competes successfully against multinational consortiums. But last year, a new acquisition revealed a se- rious IT problem: Branch bank employees did not have secure Internet access to corporate information. Banorte solved the problem by re- placing a random mix of obsolete host access products with Reflection for the Web. Challenge In the wake of the acquisition, Banorte’s tech- nical support department was saddled with managing an assortment of terminal emulators that failed to meet current sec

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