Who is Grupo Arcor? Grupo Arcor (Arcor) specializes in the production of chocolates, cookies, and candies. With 20,000 employees worldwide, the company sells its own brand products in over 100 countries. Its strategic alliances and a daily production volume of over three million kilos make Grupo Arcor a true leader in Latin America, where it has 40 production plants. Requirement to Control Costs while Increasing Productivity Managing system identities occupied a significant amount of time at Arcor. The existing, largely manual, process was slow and expensive; in some cases it took over a week to authorize and activate a new account. The IT team wanted to reduce the workload by consolidating user information to a single metadirectory and automating account management.

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