Nice helped EE enhance customer experience by implementing Interaction Analytics, enabling the company to reduce serious escalations and complaints while personalizing customer interactions. Nice’s solution provided deep insights into call interactions, supporting EE’s goal to become the UK’s most customer-focused brand. The platform also helped maintain regulatory compliance and improved sales experiences, allowing EE to deliver consistent, high-quality service across its superfast mobile network and BT Group’s consumer customer base.

Join for free to read