Case Study: City of Sydney A survey panel to represent the residents, workers and businesses of Sydney Sydney’s community strategic plan was about to go through a review. To help direct the key issues for the 2050 plan, the city needed to contact the community over a number of years, establishing a research panel and analysing the findings. But the tools used by the team in the past, such as Survey Monkey and Excel, meant any insights took a lot of time to gather and process. They needed something smarter and easier. Flexibility, usability, rich insights In the past, the team had used a range of tools to gather their feedback, including Survey Monkey and a bespoke data programme. The insights were then manually adjusted in Excel. This whole process took time and meant tha

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