Case Study: A Robust Data Architecture Drives Transport Client Forward Company Profile Our client is a call center service that provides support for the healthcare industry by coordinating medical transportation for Medicaid recipients. After growing rapidly from about 100 to more than 400 call center employees over the past 18 months, the client processes about 40,000 calls every day. Business Situation and Solution Our client had an undocumented database structure that made pulling reports, whether for compliance or planning purposes, very challenging: team members needed to write custom SQL queries to run the reports, a process that can take days. The client requested a data analysis of their potential to build a data warehouse, with an assessment of whether logical versus physi

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