The Challenge Over a decade ago, third-party administrator ACS Benefit Services wanted to deliver better results for its clients, specifically in the areas of bill review, editing, and claims auditing. The ACS leadership team recognized that outsourcing would streamline operations and generate higher savings for clients. However, the key challenge to successfully implementing this strategy had to be carefully considered before moving forward – which company could join forces with ACS to create the most seamless and effective partnership? Working closely with her executive team, Chief Operating Officer Beverly Proctor evaluated many companies and various solutions during the search.

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