Carter Machinery, a Caterpillar dealer, improved its touchless payments to 84% and increased ACH payments to 82% using Billtrust’s solutions. They faced rising credit card costs and inconsistencies with surcharging policies. By partnering with Billtrust, Carter optimized their payment acceptance process, increased digital invoicing, and better managed surcharges. This resulted in significant financial benefits and a better balance between payment options and surcharging, without negative customer feedback. Customer engagement and policy compliance improved, with a reduction in paper processing fees and preserved payment choices.

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