Carmarthenshire County Council advances customer service with payment options Challenge Carmarthenshire County Council processes daily debit and credit transactions totalling over £1m. These include collection of council tax, housing rent and leisure centre membership fees, alongside payment of payroll, pensions and supplier invoices. Historically the council’s IT department were involved in the processing of these transactions to submit and send files, taking up IT resources. Solution The Council has trusted paygate to deliver and its predecessor solutions to help it manage payments in and out of the organisation with speed and efficiency, and reduce involvement from the IT team. The recent update to their paygate solution gives them continued peace of mind, with the assurance that

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