www.cliniconex.com | 1-844-891-8492 Informing a student that a fee will be charged for having missed a scheduled appointment creates this kind of stress for clinic staff. In a clinic that services more than 39,000 appointments a year, staff with Carleton University’s Health and Counselling Services (HCS) are familiar with the no show process: explana- tion, reaction and discussion on the implications for missing a scheduled appointment. “We have to cover most all of our costs because the university doesn’t pay for these services, ” says Maureen Murdock, Director, Health and Counselling Services at Carleton University, adding that the university does not cover shortfalls. “You can’t bill for a no show. The doctors expect to be paid, so if we don’t charge the students then we’re lo

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