Case Study

Carleton University

Carleton University

AT A GLANCE: SITUATION: • Large, multi-building campus • Critical safety responsibilities • Need for 24/7 system availability • Need to prevent disruptions in service quality/performance • Need to maximize in-house IT resources • Desire for actionable system data SOLUTION: • MarWatch fault and performance management software (Remote Monitoring & Access Service) • MiVoice Business • MiVoice Border Gateway • MiCollab • MiContact Center • MiVoi

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