University of Ottawa Health Services
University of Ottawa Health Services
2 Pageswww.cliniconex.com | 1-844-891-8492 On any given day, 500 patients visit the University of Ottawa Health Services (UOHS) clinics. A range of services – family and specialty medicine, mental health services, physiotherapy, sports medicine and more – is offered to the University’s students, faculty, staff and the general public. In 2015, that added up to 175,000 visits. 96,000 outbound emails and 24,000 phone calls were sent, reminding patients of those appointments. IMPROVING PATIENT INTERACTIONS When a patient misses an appointment, it impacts staff productivity, patient care and the Health Centre’s bottom line. “We are always looking to improve the efficiency of our service model,” says Chris Fisher, Executive Director at University of Ottawa Health Services. “When the provider
