CapSpecialty is a Wisconsin-based national underwriter of specialty insurance products in niche areas of the commercial property/casualty, professional liability and fidelity and surety markets. In addition to offering high-quality products and services tailored to customer needs, CapSpecialty is committed to being the easiest company for agents to do business within its market segments. Competitive Advantage In 2005, CapSpecialty realized that its current infrastructure was leaving them at a competitive disadvantage in the market. The company developed three primary goals: • Convert 20 years’ of bond data, functionality and workflow processing from its two legacy fidelity and surety administration systems into one modern processing system. • Automate processes to cost effectiv

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