Case Study 1 The Dominion is Canadian owned and operated since 1887 and is one of the largest property and casualty insurers in Canada. The Dominion is fully dedicated to supporting the independent broker/agent to serve the best interests of the customer and to offer them the best coverage for their specific needs. Commitment to Business Transformation Results • Reduced time it takes to issue a policy — 50 percent of business is going through the same day. • Underwriters can now approve the referrals due in real-time — no more waiting overnight for batch processing. • Printing of policies was very manual in old system — now it is automated and handled in policy production system. • Review of submission applications has been reduced from several weeks to eight days. • The D

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