Job to be done Take a more strategic approach to customer service to delight customers and empower staff Solutions to do it - S ervic eNo w ® Customer Service Management What we did Consolidated customer service teams onto a central platform and enabled more self-serve capabilities Streamlining customer support Every day, millions of people interact with a Capita Group product or service. The company provides consulting, transformation, and digital services, delivering innovative solutions to transform and simplify the links between businesses and customers, and government and citizens. Capita Software provides application software and other solutions to clients in the local government, emergency services, healthcare, utilities and energy, professional and financial servi

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