CUSTOMER STORY Industry: Business Services Location: London, UK Size: 61,000 employees Business services expert embarks on the UK’s largest automation project built on ServiceNow End users served every day Automation planned by end of year Transactions handled each week 61K 35M There are few parts of public life that Capita does not touch. The management of school libraries, payroll for NHS dentists, inspecting 15,000km of the UK’s rail network, and monitoring London’s carbon emissions. Capita connects businesses and customers, governments, and citizens. The breadth and scale of Capita’ s reach requires a relentless focus on operational excellence. The temptation would be to find incremental improvements. Instead, Capita has embarked on the UK’s largest automation projec

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