At a Glance: Situation: • Aging on-premises phone system lacking key features • Scalability and upgradability were important to protect its investment • Existing cloud-based solutions for business, electronic medical records and CRM applications Solution: • MiCloud Connect • MiCloud Connect Contact Center Results: • Successful transition from on-premises to cloud phone system • Mobile apps for remote workers • Better insight into performance Summary Cape Medical Supply provides sleep therapy and orthopedic bracing products and services to patients in need. Cape Medical Supply partners with healthcare organizations to deliver consistently high patient satisfaction scores and a seamless medical experience for their patients. CASE STUDY: CAPE MEDICAL SUPPLYMitel | 2 With an old p

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