Cancellations and Recycling Survey 2015 Page | 1 Case Study Introduction Our analysis focussed on investigating the ability of 35 randomly selected GP practices using iPLATO PCM Messaging with auto-cancellation enabled to recycle primary care appointments. This study follows on from the study conducted in May 2014 looking at best timing, pre-appointment to send reminders and how they affected the rate of appointment recycling. The practices in the study consisted of 35 mixed size GP practices across the following CCGs: Islington; Enfield; Barnet; Haringey; Newham; Wigan, Wirral (Wirral Health, Wirral Alliance, Wirral GPCC); Southwark, Greenwich; and existing networks in Tower Hamlets. The served population was in excess of 250,000 patients and all users had bee

Join for free to read