myGP ® slot allocation: a GP practice in London Page | 1 Case Study The Challenge Practices are challenged to deliver to the NHS ‘digital agenda’ – including myGP - while continuing to provide good patient service. While launching myGP we have confirmed the broad patient demand of using smartphones to book and cancel appointments. Generally, practices welcome the idea of moving routine calls about appointments away from practice switchboard and onto digital platforms – as long as it works! Where this concept hits its first challenge is when translating the functionality on the underlying GP principal systems into an intuitive digital user experience for the patient. Clearly, the GP principal system’s appointment scheduling modules were not designed for direct

Join for free to read