Canadian Bank: Retail Lending Operating Model
Canadian Bank: Retail Lending Operating Model
2 PagesCanadian Bank: Retail Lending Operating ModelClient profile This Canadian bank provides retail, wealth management and investment products to customers in North America and internationally. It employs more than 40,000 people. Business challenge The bank sought to address a number of issues stemming from its retail lending operating model: • Customers experienced long wait times and weren’t offered insight into the process. • Strong a
