Case Study

Caltrans gets into top gear with Hosted IVR and Speech Services

Caltrans gets into top gear with Hosted IVR and Speech Services

1 Caltrans gets into top gear with Hosted IVR and Speech Services Caltrans Sacramento, CA Key Business Challenges • Improve efficiencies in the maintenance of Highway Information Network • Efficiently update recorded messages about current highway conditions • Provide users with accurate and timely information The Solution • Verizon Open Hosted Speech framework and network-based services foundation • Speech Recognition and Text to

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