Overview CACI provides professional services and IT solutions needed for defense, intelligence, homeland security, and IT modernization and government transformation. With over 13,700 employees across 120 locations, CACI is among the largest U.S. government contrac- tors and is a member of the Fortune 1000 larg- est companies. Challenge Supporting customers like the Army Reserve Engineers demands detailed tracking and responsiveness to helpdesk requests. Over the years, CACI had implemented four differ - ent applications to manage ticket tracking, defect management, enhancement requests, and project workflows. While each application brought improvements, overall data sharing was inadequate, often resulting in incomplete status updates. There were tickets that had been resolv

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