Overview Micro Focus Product Services Delivery Center (PSDC) works closely with all Micro Focus prod- uct groups and customer support. Acting as an internal service provider, PSDC aims to accel- erate and streamline R&D efforts. It also has the opportunity to be a change agent within the or- ganization, identifying services to be deployed at scale and introducing new delivery models. Challenge PSDC delivers its services to the wider Micro Focus R&D community so that they can focus on their core competency of developing su- perior software for customers. With 50 Micro Focus data centers around the world, inefficien - cies and a silo’d approach had started to creep in, according to Rajan Ranmal, ITOM Sales En­ ablement, at Micro Focus: “We could see each team managing their own re

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