Cable Operator Company Network Resource Manager – NRM CASE STUDY Major Cable Operator Transparently Absorbs Acquired Assets Using Visionael ® Network Resource Manager Acquiring a bankrupt competitor’s assets is both a blessing and a curse—dramatic increases in market share can be gained, but quickly lost if service quality does not meet the expectations of customers vulnerable to defection. This major Cable Operator today serves more than 21.5 million cable subscribers, over 7.7 million high-speed Internet customers and 1.2 million cable telephone subscribers across the US. In 2002 it had just 8.4 million subscribers nationwide when it acquired the network assets of a former broadband provider and business partner, and was under significant pressure to rapidly migrate the newly obtained a

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