SUCCESS STORY: A1 Business rules change the game for A1 Replacing legacy technology to prioritize high-value customers, adjust rapidly to changing conditions and reduce reliance on IT In today’s digital age, your customers have more choices and higher expectations than ever before. Optimizing the customer experience has become essential to sustain a competitive advantage. Increasingly, this means having the technology that enables you to offer seamless, consistent, personalized engagement across all customer journeys, channels and interactions. As a contact center manager, you have a finite number of available agents, a variable volume of contacts and a limited amount of time. See how one company overcame these challenges with a platform that lets them optimize these asset

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