Business Information System Improvement The Challenge A federal agency organizes its operations into three areas. The three areas use standalone business processes, disparate systems, and old technology. The operational areas had limited visibility of incurred costs for producing or procuring print materials, resulting in the agency falling short of its customer service objectives and metrics. The Solution The agency contracted with Salient CRGT to provide implementation and support services for their business information system (GBIS). GBIS is based upon Oracle’s E- Business Suite. We enhanced GBIS to enable business process integration across the agency’s business units and operational areas—leading to business process improvement across the agency. We provided business process exp

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