Business Process Management Service-Oriented Architecture Background When a large federal agency wanted to transform its performance management program, Salient CRGT consultants helped the agency define its business goals, as well as model the business processes necessary to support these goals. We developed a custom technology solution enabling the agency to achieve billions of dollars in cost savings and ensure nearly 100% participation in the program. The Challenge Transforming a Nationwide Performance Management Program The agency’s leaders wanted to gain greater control over a complex and potentially controversial performance management process. They sought to move toward a solution where they could ensure that locally set goals supported enterprise-wide objectives and drove ov

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