Building the Transparent, Agile, and High-Performing Contact Center
Building the Transparent, Agile, and High-Performing Contact Center
6 PagesCASE STUDY www.transerainc.com Building the Transparent, Agile, and High-Performing Contact Center When you’re a global B2C and B2B enterprise with $16 billion in annual sales that serves consumers and businesses in 56 countries, it’s critical that the customer experience be at the forefront of everything you do. Delivering a quality experience through the contact center is necessary to compete. The team must deliver impeccable service le
