Case Study

Building the business case for change

Building the business case for change

Overview Strong sales performance across a diverse portfolio of brands created opportunities for operational improvements to support customers served by multiple lines of business and requests for consolidated invoicing. The question was posed: could Johnson & Johnson expect to bring all the operating companies under a common supply chain solution? The answer was obscured by the disparity in how data was defined and how the systems of record were aligned among more than 50 production ERP systems. The absence of data standards and organizational ownership among data attributes further obscured the line of sight to successful process improvement and consolidation of systems. This gap in business insight was a clear trigger for an information governance strategy to establish c

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