www.facet5global.com Background Wilson Learning Bulgaria was appointed by a large, well- established, multinational FMCG company to help with a particular personnel situation. Although we had spoken with the company before, it was the first time we had directly worked together. The brief posed a number of challenges. A new General Manager had recently been appointed. The company was very hierarchical, and the existing Board of Directors comprised many very strong individuals, each well-established and long-serving. The methods and processes of each department were therefore firmly ingrained in the corporate psyche, and early meetings between the new GM and the team had indicated that they would not be entirely forthcoming with open support, instead expecting him to drive the pr

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