CASE STUDY Benefits summary • Streamlined operations for institutions • Easier administration and faster incident resolution for more satisfied account holders • Productive partnerships that benefit the industry MERCANTILE BANK OF MICHIGAN Building positive digital banking experiences for account holders CASE STUDYThe challenge Mercantile Bank of Michigan (Mercantile) serves account holders with high expectations—specifically, large business clients who demand complex commercial capabilities, as well as exceptional user experiences. Dedicated to meeting these requirements, Mercantile resolved to evaluate and improve some of its processes, and address account holder needs for faster, better service. The solution • The Q2 PlatformTM • Q2central • CentrixPIQSTM The results By audi

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