BUILDING MARKET CREDIBILITY AND A LOYAL CUSTOMER BASE WITH WATCHGUARD CHALLENGE Founded in 1994 by husband and wife team Malcolm and Michelle Joosse, Hotline IT is a respected Sydney-based managed services provider (MSP) that employs a team of 20 staff. They support around 40 organizations in the equipment rental, recruitment, non-profit and staffing industries throughout the east coast of Australia. Many of these organizations have been clients for more than a decade and some have been with Hotline IT since its inception. “Our clients typically have between 50 and 200 users, ” Michelle Joosse, managing director of Hotline IT explains. “They don’t have the resources to run their own IT departments and that’s where we come in. We perform that function for them; providing day-to-day IT

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