BT Lancashire Services wanted to step-up the customer service experience they were providing to their valued customers
BT Lancashire Services wanted to step-up the customer service experience they were providing to their valued customers
3 PagesBT Lancashire Services BT Lancashire Services wanted to step-up the customer service experience they were providing to their valued customers. They sought a learning partner with a track record for results in customer service training, who has specific expertise in helping technical people with the softer behavioural skills they need. Therefore they chose QA. The Challenge Customer service is at the heart of BT Lancashire Services who strive to ensure they deliver to the highest possible standard. BT Lancashire Services see quality customer experience as essential, with the introduction of a new ICT Service Centre, and a vision for how they wanted the team to be perceived inside and outside the organisation, they identified areas to improve and enhance the customer journey and delivery of
