Radius Payment Solutions With customer service excellence so important to Radius Payment Solutions and technology at the heart of everything they do, both in product development and how products are delivered to customers, when Radius identified a need behind the scenes to enhance their own IT department’s internal customer service approach, they turned to QA. The Challenge With several new starters joining the team, and recognition that a mix of ability already existed, there was a risk that those accessing the IT Department for support may not all be getting the same customer service experience. The IT management team therefore saw an opportunity to focus on creating a ‘best practice’ approach to providing customer service excellence to its internal customers, raising the bar to a

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